Frequently Asked Questions
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Booking & Pricing
What areas do you serve?
Wakefield, QC and nearby (Edelweiss, Alcove, Masham, Farrellton, Chelsea, Cantley ). Travel fees may apply for farther locations—just ask!
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What are your rates?
Typical ranges: $55-65/hr. Exact pricing depends on scope and add-ons; you’ll get a clear estimate before we begin.
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Is there a minimum booking?
Most visits are booked in 4-5 hour blocks to make a visible impact. Smaller sessions can be arranged case-by-case.
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Do you offer free consultations?
Yes—10–15 minute phone consults are free. On-site quotes are available; the fee is credited to your first service.
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Do you do one-time cleans or only recurring?
Both. Recurring clients get priority scheduling.
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Do you offer packages?
Yes! When services are reoccurring, require several sessions, or are ongoing bundles and packages are available.
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Services & Scope
What’s included in a Standard Clean?
Products, tools, light tidy, kitchen and bathroom surfaces, dusting, vacuum/mop of accessible floors, and high-touch points. See the Services page for details and add-ons.
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What’s a Deep Clean?
Products, tools, a top-to-bottom reset with detailed degreasing, descaling, high/low dusting, edges and trim, plus floors. Interior fridge/oven available as add-ons.
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Do you move furniture or appliances?
Light rearranging only. For safety, we don’t move large appliances or very heavy furniture.
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Do you handle post-reno, severe hoarding, biohazards, or pest issues?
Post-reno would be accepted as a "deep clean" service yes! For severe hoarding, biohazards, or pest issues we are happy to refer to other professionals where possible.
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Do you prep homes for real-estate photos or staging?
Yes—photo-ready cleans, decluttering, light styling suggestions, and optional energy reset.
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What is NOT included in cleaning packages?
Dishes, laundry, inside cat litter boxes, aquariums, exterior of residence, human waste, mould,
hazardous materials (gas, paint, post flooding/natural disaster).
(*Note; the postpartum package can include some light dishes and/or laundry if agreed upon)
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What jobs are out of our scope?
Severe hoarding, post natural disaster situations, pest infestations, biohazards (excessive pet
or human waste), dangerous and hazardous spaces or materials.
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Products, Safety & Preferences
Do you bring your own supplies?
Yes—for cleaning: eco-friendly products, microfiber cloths, and professional tools. If you prefer we use your products, just let us know. For decluttering: label maker and garbage bags are provided. All other organizational systems, storage solutions, or accessories are not included in the price, but can be sourced for an additional fee.
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Can you work fragrance-free or smoke-free?
Absolutely. We offer fragrance-free options and smoke-free energy-reset methods.
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What’s your smoke-free alternative to smudging?
Fresh-air reset, sound cleanse (chime/bowl), salt-water threshold wipe, gentle intention setting, and optional hydrosol mist (or plain water).
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Are you background-checked?
Yes—vulnerable-sector police record check completed and available upon request. Discretion and confidentiality are core to our practice.
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Are you insured?
Please ask for current details; we can share coverage information upon request.
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Sacred Space & Add-Ons
What are “energetic resets”?
Optional, secular practices (energy clearing, sound cleanse, ritual finish; Reiki for spaces (coming soon) offered only with consent. Always kid/pet/scent-aware.
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Do I have to do the woo woo mumbo jumbo stuff?
Absolutely not! We believe strongly in consent based practices and only provide the services you request.
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Can I book add-ons without a clean?
Yes—add-ons can accompany a clean or be scheduled as standalone sessions when appropriate.
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Preparation & Home Access
How should I prepare for my appointment?
A quick surface tidy helps us focus on the work you care about most (namely putting away belongings we may not know where to store). Please secure pets if they’re anxious and leave out fresh linens if beds are to be changed.
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Do I need to be home?
For standard cleaning, no—many clients provide access codes/keys. We’ll confirm entry and lock-up details in advance.
For most decluttering projects, yes—it is recommended to be present and available to make decisions about your items.
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Is it okay if I am home and not available?
Yes, for standard cleaning you are not required to interact with us. Many clients work from home and need to focus on their work while we focus on ours.
For decluttering we do ask that you take the time with us to make decisions about keeping, donating, or recycling your items and your preferences for organizing.
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Payment, Taxes & Policies
How do I pay?
Cash or E-transfers are welcome. Square invoices (credit card and debit ) are available; standard processing fees may apply. Official receipts provided.
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Do you provide receipts?
Yes— we provide receipts via email.
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Do you charge tax?
Yes—GST and QST are added where applicable.
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What’s your cancellation policy?
Life happens. Please give 48 hours’ notice to avoid a late-cancel fee; shorter-notice fees reflect time reserved. We’ll confirm details at booking.
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Do you guarantee your work?
If something was missed, tell us within 24 hours and we’ll make it right where feasible.
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Extras & Special Cases
Do you sell gift certificates?
Yes—perfect for new parents, moves, or care packages.
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Do you accept tips?
Never expected, always appreciated. Your referrals are just as meaningful.
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Can I hire you for my relative/friend?
Yes of course, however, we must have the consent of the homeowner/tenant residing in the space before starting any work.